Harvest Drive Family Inn

Inn with a view
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We always strive to improve our services. For this we seek feedback from our guests to gauge our performance in every area of Hospitality. Following is the analysis of the response we had from our customers. The sample size is 205 
Column 1Excellent % of sampleVery Good% of sampleGood% of sampleOK not Bad% of sampleNeeds to improve% of sample
Co operation from Front Desk 141  69%36  18%19  9%6  3%3  1%
 Courtesey of our staff 81 40%38  19%27 13% 9 4%  147% 
Answering your phone calls  104 51% 47 23% 20 10% 7 3% 8 4%
Cleanliness of Rooms  154 75% 30 15% 8 4% 3 1% 2 1%
Cleanliness of Bath Rooms  120 59% 24 12% 27 13% 4 2% 18 9%
Promptness of our services  108 53% 47 23% 26 13% 6 3% 10 5%
Room Utilities Water/ Lighting  99 48% 41 20% 16 8% 5 2% 6 3%
Air Conditioning  85 41% 48 23% 26 13% 6 3% 18 9%
 Restaurant on our premises 4622% 27 13% 15 7% 5 2% 13 6% 
*** Balance numbers in each area represents the respondents who did not respond in the respective area
 
We are proud of the following comments voiced by our guests and we take this opportunity to thank them in public:
 
  • Stayed in Room 49 last week during snow storm. I would like to thank you for the wonderful hospitality shown to me and would like to compliment you on the cleanliness of the room, the quality towels and the complimentary breakfast (even though I think I was the only one staying there!) Please don't change a thing! Look forward to staying there again. I felt like a family member during my visit. Thank you again.
    Nancy Gonzales January 17 & 18  2008
  • "Our room was clean and comfortable and the area was just beautiful"-
    Debbie Oct 2007
  • "Management staff are amazing make you feel like family" - Himmat
    Canada Sept 07
  • "Our next visit we definitely will book this motel"- Sam & Gail Fry
    Oct 3 3007
  • "I would definitely be recommending to friends, Expedia, Orbit, &
    Trip-advisor" Debbie Oct 2007
  • "...right at the top of our list for the best places we have ever
    stayed" Bender Family- Oct 2007
  • "Very friendly and peaceful, always a pleasure" Rennie Naden Sept 2007
  • "Will stay again. Staff was very helpful" Lionna Dove Aug 2007
  • "Your property is a hidden jewel" - Mary Straub July 2007
  • Cleanest motel we've ever stayed Rotello July 2007
  • "Very excellent accommodation, friendly, helpful and responsive"
    Rotello July 2007
  • "Lovely quiet location. Enjoyed the coffee, Fireworks too" Sally Long
    Sept 2007
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